Store - Check internet connection

  1. Ask the shop staff to reboot the following devices:
    • PC / Notebook

If still not working, please reboot below items as well

  • Modem / 5G router
  • SonicWALL / FortiGate

 

  1. Please ensure the device has an IP address starting with 10.1.x.x.
    • If the shop has a hardware SonicWALL / FortiGate
      • For PC must with the IP address starting with 10.1.x.x
      • For notebook

▫       If connected via a LAN cable to the SonicWall / FortiGate, the IP address must start with 10.1.x.x.

▫       If connected via Wifi, please ensure the notebook is connected to IMXNOACCESS.

 

  • If the shop does NOT have a hardware SonicWall / FortiGate
    • Connect to the VPN software (Connect Tunnel).  Connect Tunnel AI-generated content may be incorrect.

PS: We do not use SonicWall NetExtender for all shops

 

  1. Try to access / ping the system below to ensure that it can access the intranet.

Use the CMD command to ping

ping ssrs.imaginex.com

ping citrix-hk.imaginex.com

ping isrvhr01